H2m1 Privacy Policy – Our Commitment to Your Data Security

1. Introduction

This Privacy Policy ("Policy") is published by h2m1 ("we", "Platform") and applies to all users who access or use the h2m1 platform at h2m1.vu.

We understand that privacy is something deeply valued. When you register an account, make a deposit, or simply browse the h2m1 platform, you are trusting us with your personal information. We take that trust seriously — not just because the law requires it, but because it is the right thing to do.

This Policy clearly outlines:

• What personal information we collect from you.
• How and why that information is used.
• Who that information may be shared with and under what circumstances.
• Your rights regarding your personal data.
• How you can contact us for privacy-related inquiries.

If any part of this Policy is unclear, do not hesitate to reach out to the h2m1 support team — available 24 hours a day.

2. Information We Collect

H2m1 collects several categories of personal information depending on how you interact with our platform.

Information You Provide Directly:

• Full name as it appears on your identification document.
• Email address and mobile phone number.
• Date of birth for age verification.
• Bank account or e-wallet details for processing deposits and withdrawals.
• A copy of your identity document (MyKad or passport) for KYC verification.
• Current residential address.

Information Collected Automatically:

• The IP address of the device used to access the platform.
• Web browser type and device operating system.
• Session data including pages visited and time spent.
• Records of deposit, wagering and withdrawal transactions.
• General geolocation data (city/state level, not precise coordinates).
• Game interaction data and gameplay preferences.

3. How We Use Your Data

Every piece of data we collect has a specific purpose. h2m1 does not collect data for the sake of it — all data is used for legitimate operational purposes and in the best interest of our players.

• Identity Verification & KYC: Ensuring that only eligible individuals (aged 18 and above, and not self-excluded) are able to use the platform.
• Deposit & Withdrawal Processing: Securely facilitating financial transactions between your account and the relevant payment providers.
• Fraud Detection & Security: Monitoring suspicious activity, preventing unauthorized access, and protecting your account from misuse.
• Customer Support: Enabling our support team to resolve issues and respond to inquiries accurately.
• Experience Personalization: Personalizing game recommendations and offers based on your gaming history (you may opt out of this).
• Legal Compliance: Meeting the reporting and compliance requirements mandated by applicable laws.
• Platform Improvements: Analyzing usage data in aggregate (without identifying individuals) to improve our service quality.

H2m1 does not use your data to make automated decisions that significantly affect you without human intervention — for example, automatic account closure without review by our staff.

4. Data Sharing With Third Parties

H2m1 does not sell player personal data. However, in the course of operating the platform, there are limited situations where data must be shared with certain parties:

• Payment Providers: Required transaction information is shared with FPX, banks, and e-wallet providers to process your deposits and withdrawals.
• Game Providers: Minimal account information (player ID and relevant balance) is shared with third-party game providers such as Evolution Gaming and Pragmatic Play to allow you to play their games.
• IT Service Providers: Technical vendors that help maintain h2m1's platform infrastructure, subject to strict confidentiality agreements.
• Legal Requirements: Data may be disclosed to the relevant authorities if required by a valid court order or applicable law.

All third parties that receive data from h2m1 are contractually bound to protect that data and use it only for the specified purpose. h2m1 does not grant third parties access to player data for independent marketing or data resale purposes.

5. Data Security

H2m1 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

• Encryption in Transit: All communications between your device and h2m1's servers are secured with 256-bit TLS/SSL protocol.
• Encryption at Rest: Sensitive data such as financial information is encrypted at rest in our database.
• Tiered Access Control: Only authorized staff can access specific data, and all access is logged for audit purposes.
• 24/7 Monitoring: An intrusion detection system operates around the clock to identify and respond to security threats.
• Regular Security Audits: The h2m1 platform undergoes regular independent security audits to ensure protection standards remain up to date.

While we take all reasonable measures, no system can be guaranteed 100% secure. You also play an important role in keeping your data safe — never share your password, enable 2FA, and always log out after each session.

6. Cookies & Tracking Technologies

H2m1 uses cookies and similar tracking technologies to enhance the user experience and understand how the platform is used.

Types of Cookies Used:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting data on how players use the platform (which pages are visited most frequently, time spent) to help us improve the platform.
• Functional Cookies: Saving your preferences such as language, commonly used betting limits, and display settings.
• Analytics Cookies: Used to analyze platform traffic in aggregate, without any personally identifiable information.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality. By continuing to use h2m1 after being notified of cookie usage, you consent to their use as described above.

7. Your Rights Regarding Personal Data

As an h2m1 player, you have the following rights regarding your personal data under Malaysia's PDPA:

To exercise any of the above rights, contact the h2m1 support team via live chat. Requests will be processed within 14 business days. In cases requiring additional identity verification, processing time may be longer.

8. Data Retention Period

H2m1 retains your personal data for as long as your account is active or as long as necessary for the purposes stated in this Policy. Once an account is closed, the retention periods are as follows:

• KYC & Identity Data: Retained for 7 years after account closure in accordance with financial compliance requirements.
• Transaction Records: Retained for 7 years for audit and compliance purposes.
• Support Communication Logs: Retained for 3 years.
• Game Data: Retained for 3 years after the last game session.
• Technical Data (Server Logs): Retained for 12 months.

Once the retention period ends, your data will be securely deleted or fully anonymised so it can no longer be linked to you.

9. Child Protection

The h2m1 platform is strictly for individuals aged 18 and above. We do not knowingly collect, use, or store personal data from anyone under the age of 18.

If you believe a child has registered an account on h2m1 or has provided us with their personal data, please contact our support team immediately. We will investigate the matter and delete all related data and close the account without delay.

Parents and guardians concerned about their children's internet use are encouraged to use appropriate parental control software.

10. Privacy Policy Amendments

H2m1 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform features. The "Updated" date at the top of this page will be revised whenever an amendment is made.

For material amendments — such as changes that significantly alter how we use your data — we will provide clearer notification via an in-platform notice or email to your registered address at least 14 days before the change takes effect.

Your continued use of the h2m1 platform after the effective date of any amendment is considered your acceptance of the revised privacy terms. If you do not agree with the changes, you have the right to close your account before the effective date.

For any enquiries regarding this Privacy Policy, please contact the h2m1 customer support team via live chat, available 24 hours a day, 7 days a week.